Sales Policy | Rexotis

Effective Date: [20/2/2025]

At Rexotis, we are committed to providing high-quality posture-correcting pillows to enhance your sleep and overall well-being. Our sales policy ensures a seamless shopping experience for all our valued customers. Please read the following terms carefully before making a purchase.

1. Ordering & Payment

  • Orders can be placed directly through our official website.

  • We accept major credit/debit cards, PayPal, and other secure payment methods.

  • Full payment is required at checkout to process the order.

  • Prices are displayed in USD and may be subject to taxes and shipping fees based on your location.

2. Shipping & Delivery

  • We offer standard and expedited shipping across the United States.

  • Orders are processed within 1-2 business days after payment confirmation.

  • Standard shipping typically takes 5-7 business days, while expedited options may arrive sooner.

  • Customers will receive a tracking number via email once the order is shipped.

3. Returns & Refunds

  • We offer a 30-day return policy for unused and unopened items.

  • To initiate a return, please contact us at info@rexotis.xyz with your order details.

  • Refunds will be processed within 5-7 business days upon receiving the returned item.

  • Shipping fees for returns are the responsibility of the customer unless the item is defective or incorrect.

4. Exchanges & Replacements

  • If you receive a defective or incorrect product, please notify us within 7 days of delivery.

  • We will provide a free replacement or an exchange based on availability.

  • Photo proof may be required for damaged or defective items.

5. Cancellations & Order Modifications

  • Orders can be canceled or modified within 12 hours of placement.

  • Once the order has been processed, cancellations or changes may not be possible.

6. Customer Support

For any inquiries regarding orders, shipping, or returns, please reach out to our support team:

Address: 4509 Lorino St, Metairie, LA 70006, USA
Phone: (985) 643-3807
Email: info@rexotis.xyz

We appreciate your trust in Rexotis and look forward to serving you with top-quality posture-correcting pillows!