Refund and Returns Policy | Rexotis

Effective Date: [20/2/2025]

At Rexotis, we stand by the quality of our posture-correcting pillows and aim to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Return Eligibility

  • Items must be returned within 30 days from the date of delivery.

  • Products must be unused, unopened, and in original packaging to qualify for a return.

  • Returns due to manufacturing defects or incorrect shipments will be accepted with proof of issue.

2. How to Initiate a Return

  • Contact us at info@rexotis.xyz with your order number and reason for return.

  • Our support team will provide you with return instructions and a return shipping address.

  • Customers are responsible for return shipping costs unless the return is due to a defect or incorrect item received.

3. Refund Process

  • Once the returned item is received and inspected, we will notify you via email.

  • Approved refunds will be processed within 5-7 business days to the original payment method.

  • Shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges & Replacements

  • If you receive a defective or damaged product, contact us within 7 days of delivery.

  • We will provide a free replacement or offer an exchange based on availability.

  • Photo proof may be required to process the replacement.

5. Non-Returnable Items

  • Used or washed pillows cannot be returned due to hygiene reasons.

  • Items purchased during clearance sales or marked as “final sale” are not eligible for returns or refunds.

6. Contact Us

For further assistance regarding returns and refunds, feel free to reach out:

Address: 4509 Lorino St, Metairie, LA 70006, USA
Phone: (985) 643-3807
Email: info@rexotis.xyz

We appreciate your business and are dedicated to ensuring a seamless shopping experience!