Refund and Returns Policy for Rexotis.xyz

At Rexotis.xyz, we want you to be completely satisfied with your purchase of baking tools. If you are not satisfied for any reason, we offer a straightforward process for returns and refunds. Please review our Refund and Returns Policy below.

1. Eligibility for Returns

  • Return Period: You may return items within 30 days from the date of delivery.
  • Condition Requirements: Products must be unused, in their original packaging, and in resalable condition to be eligible for a return.

2. Return Process

  • Initiate a Return: To begin a return, please contact us at info@rexotis.xyz or call (714) 542-1544. Our team will provide you with return instructions and, if applicable, a prepaid return shipping label.
  • Return Shipping Costs: Customers are responsible for return shipping fees unless the product is defective or incorrect.
  • Return Authorization: Returns must be authorized by our customer service team. Unauthorized returns will not be accepted.

3. Refund Process

  • Refund Approval: After we receive and inspect the returned item, we will notify you whether your refund has been approved or rejected.
  • Refund Method: Approved refunds will be processed to your original payment method.
  • Processing Time: Refunds are typically processed within 5-10 business days. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

4. Exchanges

  • Defective or Incorrect Products: If you receive a defective or incorrect item, please contact us within 7 days of receiving your order to request an exchange.
  • Exchange Process: We will guide you through the exchange procedure, including return instructions for the defective item and shipping a replacement.

5. Non-Refundable Items

  • Certain products may not be eligible for return or refund, including:
    • Final sale items.
    • Items that have been opened or used and do not meet the condition requirements for return.

6. Contact Information

If you have any questions or need assistance with your return, please contact us:

Thank you for shopping with Rexotis.xyz! We appreciate your business and are committed to providing you with a smooth and hassle-free returns process.